Changes in Employee and Customer Satisfaction in Budapest Mercure Castle Hill after the COVID-19 Pandemic
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| Format: | Thesis |
| Kulcsszavak: | AccorHotels Covid-19 Employee satisfaction guest satisfaction hospitality tourism |
| Online Access: | http://dolgozattar.uni-bge.hu/42757 |
| Abstract: | The Covid-19 pandemic probably had the largest impact on hospitality out of all the industries around the world. It had a negative impact on lodging, food and drink services, airlines and for a couple of years countries did not have any tourism whatsoever. After lifting the travel restrictions, managers had to reconsider whether their approaches to guests and employees were still relevant after having to shut down for years. Due to the long duration of the pandemic, hotels were able to create a new plan for the reopening and make thoughtful decisions concerning their visitors and employees. The objective of this research was to discover the reasons of high customer and employee satisfaction at Budapest Mercure Castle Hill. The study was conducted in order to find out the changes in guests and employees before and after the Covid-19 pandemic. |
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