APA citáció

Heidrich Balázs & Réthi Gábor. (2012). Services and Service Management. New York.

Chicago Style (17th ed.) Citation

Heidrich Balázs and Réthi Gábor. Services and Service Management. IGI Global: New York, 2012.

MLA idézés

Heidrich Balázs and Réthi Gábor. Services and Service Management. New York, 2012.