How compensations motivate guests to revisit a hotel? Study on guest complaints and service recovery.

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Bibliographic Details
Main Author:	Pusztai Róbert
Other Authors:	Karakasné Morvay Klára
Format:	Thesis
Kulcsszavak:	compensation guest loyalty hotel Motivation revisiting satisfaction service recovery
Online Access:	http://dolgozattar.uni-bge.hu/28198

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