The expectations and experiences of international tourists in Vietnam’s luxury hotel segment an exploratory investigation of service quality and guest satisfaction from the guest’s perspective

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Bibliographic Details
Main Author:	Nguyen Tien Phong
Other Authors:	Karakasné Morvay Klára
Format:	Thesis
Kulcsszavak:	Guest expectations Guest experiences guest satisfaction International guests luxury hotels SERVQUAL tourism Vietnam
Online Access:	http://dolgozattar.uni-bge.hu/39228

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